Fast start
Delivery announces an updated version of its mobile app, which our team of specialists has been working hard on over the past few months. With a new interface and familiar functionality, it is now even more user-friendly!
The main focus was on transitioning the app to a modern technological platform. As a result, the app runs faster, consumes fewer device resources, and the elimination of technical errors and bugs has increased its reliability and minimised the risk of possible malfunctions during use. This has taken the app's performance to a new level.
The ‘Tips’ section in the Branch or Courier Service Rating. In the new version of the app, we have introduced a convenient tool for expressing gratitude to couriers and branch employees. Users can choose the tip amount from the options provided or specify their own, according to their wishes.
The app allows you to choose who to address the reward to — an individual employee or distribute it among the entire branch team.
Discounts and Points section. The new functionality of the mobile app allows users to track their tariff plan and the benefits provided by Delivery in real time. Now customers can see their personal discounts, available loyalty points, active promo codes, and current promotional offers.
In addition, the ‘Discounts and Points’ section allows you to monitor compliance with the conditions for maintaining and extending discounts. This approach provides complete control over benefits, allows you to effectively plan shipments and make the most of the company's services.
The updated Delivery app has retained all its familiar features: the ability to quickly and conveniently issue a receipt for shipment, track its movement, edit data online, order delivery or pickup, share receipt and request data with the recipient, pay for services online, and much more.
We are confident that the new version of the mobile app will be a reliable assistant for our customers in their daily work. Update the app to the latest version to get all the new features and improvements.
Download links:
Android: https://cutt.ly/lbFylrh
Delivery company is looking for partners-carriers with transport from 1.5 to 3 tons in Kyiv!
We guarantee stable long-term cooperation and timely payment.
For more information, call (095)-375-81-16
We will be happy to start cooperation with you!
Dear customers!
On September 26, the representative office in Izyum will be temporarily closed due to technical reasons.
On September 29, the branch will operate as usual.
Thank you for your understanding!
Dear customers!
From September 29, the branch in Bilogorodka (Kyiv region) will start working.
Address: 43 Getmanska St.
Phone: (050) 341-73-21.
Working hours:
Mon-Fri: 9:00-18:00
Sat: 9:00-15:00
We are glad to see you in our offices
Dear customers!
On 15 September, a branch will open Piatykhatky (Dnipropetrovsk region).
Address: 1 Gavryliuka Street.
Phone: (077) 014-23-76
Working hours:
MON-FRI: 9:00 A.M.-6:00 P.M.
SAT: 9:00 A.M.-3:00 P.M.
We look forward to seeing you at our offices.
Dear customers!
On 15 September, a branch will open in Chechelnyk (Vinnytsia region).
Address: 23 Molodizhna Street.
Phone: (097) 067-11-90
Working hours:
MON-FRI: 9:00 A.M.-6:00 P.M.
SAT: 9:00 A.M.-3:00 P.M.
We look forward to seeing you at our offices.
Dear customers!
On 15 September, a branch will open in Kryzhopil (Vinnytsia region).
Address: 1 Gavryliuka Street.
Phone: (077) 014-23-76
Working hours:
MON-FRI: 9:00 A.M.-6:00 P.M.
SAT: 9:00 A.M.-3:00 P.M.
We look forward to seeing you at our offices.
Dear customers!
Starting 11 September, Delivery will introduce changes to the rates for ‘Overtime storage of cargo at the branch’.
In general, the method of calculating the cost of the service will change:
• Documents and cargo up to 30 kg and 0.12 m³
Free of charge: 7 calendar days
Paid storage: 20% per day of the cost of transportation (according to the receipt) ‘Branch-Branch’ with a discount.
• Cargo up to 499 kg and 1.99 m³
Free of charge: 7 calendar days
Paid storage: 15% per day of the cost of transportation (according to the receipt) ‘Branch-Branch’ with a discount.
• Shipments over 500 kg and 2 m³ and cargo marked ‘oversized’
Free of charge: 5 calendar days
Paid storage: 10% per day of the cost of transportation (according to the receipt) ‘Branch-Branch’ with a discount.
All other Delivery rates and services remain unchanged.
Yours sincerely,
The Delivery Team
Dear customers!
Due to technical reasons, our representative office in Brody is temporarily closed.
Please follow the updates on our website.
Thank you for your understanding!
Dear customers!
The branch in Novomyrhorod (Kirovohrad region) will start working on 1 September.
Address: 28 Peremohy St.
Phone: (075) 268-02-36
Working hours:
MON-FRI: 09:00-18:00
SAT: 09:00-15:00
We are glad to see you in our representative offices!
Dear customers!
We would like to inform you about the relocation of our branch in Oleksandriya.
From 1 September, we will be waiting for you at our new address: 89 Kozatskyi Shliakh (Kuybysheva) Street.
We look forward to seeing you at our offices!
Dear customers!
Please note that from 1 August, the following representative offices will be temporarily closed:
Instead of branch №15 in Kharkiv, you can use the nearest representative office №1 at the following address: 147 Roganska Street.
You can order address pickup or delivery by calling: 0 800 509 609.
Please follow the information updates on the website.
Dear customers!
On 4 August, our branch in Malaya Viska (Kirovograd region) will begin operations.
Address: 75-A Veligina Street
Telephone: 075-293-98-61
Working hours:
Mon-Fri: 9:00 a.m.-6:00 p.m.
Sat: 9:00 a.m.-3:00 p.m.
We look forward to seeing you at our offices!
Dear customers!
From 1 August, the branch in the village of Mezhova (Dnipropetrovsk region) will cease operations.
This decision was made due to the critical situation in the region and regular shelling, which endangers the lives and health of our employees and customers.
We are closely monitoring the situation and will resume the branch's operations as soon as possible.
Thank you for your understanding! Stay safe!
Dear customers!
Delivery is expanding the list of Hotline and order centre telephone numbers for address logistics. This will improve the quality of service and the speed of processing requests.
The following new numbers have been added to the standard numbers:
• Hotline:
+38 (044) 238 29 29
+38 (073) 850 95 09
+38 (093) 850 95 09
• Order reception centre:
+38 (044) 238 88 57
+38 (073) 850 96 09
+38 (093) 850 96 09
All calls are charged according to the operator's rates.
As of 18 July, Delivery resumed operations at the Dnipro-Transit terminal. The mainline logistics is already operating almost in full, and we are gradually returning to standard delivery schedules.
We have also started to resume the work of the Dnipro-1 branch. Before visiting us, we ask our customers to check the possibility of sending or receiving cargo by phone: 067 620 74 41.
We have resumed targeted logistics in the city of Dnipro and Dnipro region. Due to the current situation, there may be temporary delays in the delivery of services.
Thank you for your understanding! The Delivery team is doing everything possible to stabilise logistics processes and restore the service in full.
Dear customers!
From 21 July, the branch in Kozyn village (Kyiv region) will resume operations.
Address: 68 Solovyanenko str.
Phone: (067) 548-73-42
Opening hours:
MONDAY TO FRIDAY: 09:00-18:00
SAT: 09:00-15:00
We are glad to see you in our representative offices!
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On the night of 17 July, during another Russian attack on Dnipro, the enemy struck at the logistics infrastructure. The Dnipro-Transit terminal and the office of the DCC-1, which serves customers in Dnipro city and Dnipro region, were damaged. The base recorded 12 drone arrivals.
Unfortunately, a driver was killed in the attack. Two other employees were injured and hospitalised. We express our sincere condolences. Other employees managed to evacuate to shelters in time.
Our targeted logistics vehicles were damaged. Part of the area near the terminal is still on fire, and the response is ongoing. The Dnipro-Transit terminal is currently without power and internet connection. As a result, all flights in Dnipro and the region have been cancelled today. We will be able to resume customer service only after the relevant permission from the security services and the completion of the inspection of the facilities.
The amount of damage and the list of damaged goods are currently being established. We will work individually with each customer to compensate for damaged or lost cargo.
Our team is already working on the recovery to return to normal operations as soon as possible.
We will withstand together!
update: We are currently working on the clean-up. We have already started unloading the vehicles and are waiting for permission to enter the territory so that we can load the cargo.
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Delivery has summed up its results for the second quarter of 2025. Despite the overall slowdown in cargo turnover growth, the company managed to achieve a significant improvement in key indicators. Compared to the same period in 2024, the timeliness of delivery increased, the average transportation time decreased, and the share of cargo damage decreased. These changes were reflected in the growth of customers, their trust and the average bill. At the same time, the company is renovating its branches and implementing the company's external identity.
In the second quarter of 2025, the volume of cargo accepted increased by 2.7%, a slower growth rate than in the same period of 2024 (+19.9%). At the same time, the average receipt increased by 26.5%, which helped to increase cash turnover by 25.8%.
The company's cargo turnover is traditionally based on groupage cargo over 30 kg and pallets. Despite a slight decline of 0.12%, this segment remains the key one, accounting for 86.8% of all traffic. The structure of cargo turnover shows the following changes:
The average weight of one unit of cargo increased by 2.1% and that of one shipment by 2.68% compared to Q2 2024.
The mainline logistics continues to show positive dynamics. Today, 95% of branches are provided with flights 5-6 times a week, which is 26% more than last year. As a result, the timeliness of cargo arrival reached 81.96% (+8.2%), and the average delivery time per shipment was reduced to 26 hours.
Targeted delivery remains a strategic area: its share increased to 36.8%, and the quality of service improved to 95%, up 2% year-on-year.
Customer service and cargo insurance continue to deliver positive results. In the second quarter, the number of customers grew by 3.1% as a result of targeted efforts to improve the quality of service and reduce cargo damage by 20.7%. As a result, the number of complaints decreased by 33.1%.
Steady growth was recorded in the insurance sector: 94.82% of all cargo was insured, and the total amount of insurance coverage increased by 1.41%.
Despite the challenges faced by the logistics sector, Delivery continued to expand its presence in the regions in the second quarter of 2025. During the reporting period, 8 new branches were opened in the following cities: Apostolove (Dnipro region), Bohorodchany (Ivano-Frankivsk region), Velyka Oleksandrivka and Vysokopillia (Kherson region), Dymer (Kyiv region), Kamianets (Kirovohrad region), Mizhhiria (Zakarpattia region) and Snihurivka (Mykolaiv region). This is another step towards ensuring the availability of services throughout Ukraine.
The company paid special attention to the Avtomotoprice industry tariff, which was expanded with new categories. For the transport of R-15 tyres, the Light Truck Tyres and Discs category was added with clearly defined weight, volume and delivery costs. The Medium Bumper category has also been introduced, which provides convenient and favourable conditions for transporting medium-sized auto parts. Both options offer a fixed cost across Ukraine, which makes the tariff even more attractive to the automotive industry.
In May, we launched a new service called ‘Transfer to a bank account or IBAN of an individual with a receipt’. Delivery of goods with this service is a convenient way to send cargo without prepayment: The Recipient can be sure that he will receive the goods he expects, and the Sender is guaranteed to receive the money transfer. Find out how it works on the Financial Services page.
Delivery's IT team continues to expand the functionality of the Customer Area. The new Contacts service allows you to conveniently manage your recipient database: save, edit or delete contact details. This is especially useful for speeding up the issuance of receipts without the need to re-enter information.
The company is finalising work on an updated mobile application, which is scheduled to be launched in the near future. The new interface, but at the same time familiar functionality, and additional features will make interaction with Delivery even more convenient and efficient for users.
As a result, the second quarter of 2025 was a period of internal changes in logistics, service improvements, and shorter delivery times for Delivery. All this is aimed at providing convenient and reliable service for each customer.
The service of responsible storage of cargo is available in Kovel at the following address:
Total area: up to 32 m2
Price: 155 UAH/m2
Details by phone: (067) 620-54-32 or leave a request on the page ‘Responsible cargo storage’
0 800 509-509
Ukraine 01024, Kyiv city,
15/2 Velyka Vasylkivska street
E-mail:office@delivery-auto.com.ua
0 800 509-509
Ukraine 01024, Kyiv city,
15/2 Velyka Vasylkivska street
E-mail:office@delivery-auto.com.ua
+38(067)557-88-74
Ukraine 01024, Kyiv city,
15/2 Velyka Vasylkivska street
E-mail:office@delivery-auto.com.ua
(067) 57-57-347
Ukraine 01001, Kyiv city,
3 Lyuteranska str.
E-mail: office@kvorum.kiev.ua
