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FAQ

Ordering of the goods

How to purchase through “Delivery-Shop” service?

Our service offers two options: you can independently buy goods in the Internet shops in the US or use our service of “Goods purchase”.

Option 1 – Independent purchase

1. Registration on uni-delivery.com website

To purchase at “Delivery-Shop” website you need to register, stating all the necessary information for registration in the form.

2. Purchasing at American internet shops

Choose the product you like in any of the internet shops of the USA (recommended Internet shops that you can find at our website in the tab “Catalog of shops”). Before buying the goods on your own, you MUST register the goods to check your order by a specialist of our company in the form “Create an application”. After checking the application by our specialist, a letter will come to your email address and in your Personal Area the status will be changed to “the product is waiting to be purchased by the client” or “the application has been declined”. If the specialist does not decline your application, you can purchase the goods and during shopping in American Internet shops you need to state the Shipping Address in the proper field the address we had sent to your email.

3. Registration of the tracking number

After receiving a tracking number of the sending from the Internet shop, (usually comes to mail you stated when registering in an American Internet shop and stated in the Personal Area) it is necessary to register the tracking number in the Personal Area.

4. Paying the invoice for delivery

When your order is in Ukraine we will issue you an invoice for delivery after which you will get a notification to your email. The invoice can be paid in your Personal Area of “Delivery-Shop”. Right after payment of the delivery receipt, your order will be sent to the “Delivery” warehouse of your choice.

5. Receiving of the order

When the order comes to the chosen warehouse of “Delivery”, you will receive a notification to your email and the status in the Personal Area will be changed to “Ready to be issued”.

Option 2 – Service “Purchasing of the goods”

1. Registration on uni-delivery.com website

To purchase at “Delivery-Shop” website you need to register, stating all the necessary information for registration in the form.

2. Choosing the goods

Choose a product in the US Internet shop (from the catalog shops that is given on our website or from any Internet shop in the USA).

3. Creating an enquiry to purchase the goods

Go to the tab “Create an enquiry” in the Personal Area of “ Delivery-Shop” and in the opened form state all the necessary information.

4. Payment for the order

After you create an enquiry for purchasing, our operators will check the enquiry and issue the invoice to pay for the order. Right after the payment we purchase the goods. You can track the status of your order in the Personal Area of “Delivery-Shop”.

5. Paying the invoice for delivery

When your order is in Ukraine we will issue you an invoice for delivery after which you will get a notification to your email. The invoice can be paid in your Personal Area of “Delivery-Shop”. Right after payment of the delivery receipt, your order will be sent to the “Delivery” warehouse of your choice.

6. Receiving of the order

When the order comes to the chosen warehouse of “Delivery”, you will receive a notification to your email and the status in the Personal Area will be changed to “Ready to be issued”.

To which city of Ukraine can I order delivery?

You can order delivery to any “Delivery” warehouse in Ukraine.

If I ordered several items, can I send them by one parcel?

In Delivery-Shop service, when purchasing several items, you can order an additional service called “Consolidation”. Consolidation service means combining of tracking numbers. The service costs 1 USD for 2 tracking numbers, 2 USD for 3 tracking numbers and 1 USD for each following tracking number.

What is a tracking number?

Tracking number is a unique postal identifier of your sending by which you can track your sendings.

Note! Do not confuse tracking number with an order number. Tracking number is usually assigned 1-3 days after ordering from the Internet shop.

What is Billing Address and what is Shipping Address in the order form in the US Internet shops?

When you independently purchase goods from the US Internet shops, you need to enter Billing Address and Shipping Address in the order form. Billing Address¬ – is an address of your residence registration, in which you state where your banking card is made. Shipping Address – is the address of our warehouse in the USA, which you are given after your application is confirmed.

From which Internet shops can I make orders?

For your convenience we created a catalog of the most popular US Internet shops, but you can also order from other Internet shops that are not in our catalog.

Which goods can I order?

You have a full access to the goods from the Internet shops: video, TV, audio equipment, auto, electronics and computers, goods for sports and leisure, clothes and children’s goods, sound equipment, cosmetics, etc.

Which goods are forbidden to be transported?

In accordance with the legislation of the shipping country and the receiving country, international regulations of transporting cargo and regulations of a shipper, the following goods are forbidden for transportation:

Fire arms and ammunition, cold steel weapons and other items designated for offence and defense (knuckles, stilettos, cans with paralyzing liquid, etc), explosive, flammable and other hazardous items, military equipment unless legislation states otherwise.

Narcotic agents, psychotropic substances, their counterparts and precursors, included to the list of narcotic agents, psychotropic substances, their counterparts and precursors by the Committee of Drug Control at the Ministry of Health, that need to undergo special control in accordance with the legislation, and radioactive substances.

Obscene and amoral items.

Permits to carry weapons, labour books, military IDs, passports and other documents that identify people.

Goods, export of which is performed with the violation of the rights for intellectual property.

Items that belong to national, historical or cultural heritage of the Ukrainian people (are defined in accordance with laws of Ukraine).

Seeds and planting material, zoogenic feed items without thermal processing.

Animals, besides bees, leeches, silkworms, parasites and pest insect exterminators, designated for research of these insects, that some institutions exchange them.

Antiques.

Jewelries, precious stones and gems.

Medicine, food supplements, and vitamins.

You can see the full list of forbidden goods for import to Ukraine in the Tax Code of Ukraine.

Payment for the order

Payment system does not allow payment. Card limit?

In case if there is a payment error when paying for the goods “Card limit exceeded”, you should set an online limit on the card or increase it. For this purpose refer to the service support of your bank and find out more information concerning the limit of online purchases.

How to calculate the cost of goods delivery to Ukraine?

Cost of delivery is calculated by the weight of the cargo – for each 500 grams. Preliminary cost of delivery can be calculated with a calculator on the main page. When calculating, the bigger value (weight/volume) is used. For instance, if the product is light but with volume, the calculation will be done by the calculated weight (real volume *167).

How can I pay for the goods?

With the cards Visa and MasterCard of any bank of Ukraine (UAH or USD). If the payment is done by a UAH card, conversion of UAH to USD is done by the exchange rate of the bank that issued the card.

Do I also need to pay for delivery of the goods in Ukraine?

No, the delivery of the goods in Ukraine is already included to the price of the international delivery.

Can I order for the amount higher than 165 USD?

Yes, you will need to pay 32% from exceeding of this limit since the Customs Code of Ukraine (article 234 http://zakon2.rada.gov.ua/laws/show/4495-17/page8) states that customs free limit to import express deliveries is equal to 150 euro.

Delivery of the order

What is the delivery period from ordering in the Internet shop to receiving at the “Delivery” warehouse?

Average time of deliveries is:

From ordering in the Internet shop until it arrives at the Delivery-USA warehouse Up to 5 working days
International delivery Up to 5 working days
Customs 2 working days
Delivery in Ukraine 2 working days
Additional services

Checking of the goods

This service supposes checking of your order if it complies with the specifications and completeness of the Internet shop’s claims. Checking of the order is done by the company employees at the US warehouse. The service costs 2 USD per one tracking number.

Attention! This service is obligatory!

Insurance

If you chose service “Insurance” when submitting your application, we will certainly reimburse you full value of your order (without considering additional services, taxes, fees of the payment system and the cost of delivery) in case if the parcel is damaged due to our company’s fault. The service of insurance is 1% from the order amount.

Purchasing of the goods

Service “Purchasing of the goods” is paid for and is 4% from the order amount, minimum cost of service is 2 USD.

In order to use the service, you need to choose “Use the service of purchase” when creating the application and fill in the necessary information in the form. Then our operators will process the enquiry and if the application is confirmed, they will issue a receipt to pay for the order. As soon as the order is paid, we are going to purchase the order.

Consolidation

Service “Consolidation” combines the items you chose into one order to deliver them by the territory of Ukraine in one parcel. Cost of consolidation services for 2 tracking numbers is 1 USD, 3 tracking numbers is 2 USD and for each following tracking number – plus 1 USD.

Photo of the goods

Service “Photo of the goods” allows you to compare the goods you ordered with its actual look and make sure it is intact. The cost of the service is 3 USD.

Checking of operation workability

Service “checking of operation workability” will help you to make sure that the goods you ordered are operational. For instance, it refers to electric appliances, children’s toys, gadgets, etc. Cost of service is 4 USD.

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